At Verstobooks, we are committed to providing high-quality digital content and a transparent shopping experience. Because our products are delivered digitally and made available immediately after purchase, this refund policy outlines the specific cases in which refunds may be granted, in accordance with international digital commerce regulations.

1. ELIGIBILITY FOR REFUNDS

Refunds are only considered under the following conditions: duplicate purchase (you were charged more than once for the same product), access issue (you were unable to access the purchased content due to a verified technical failure on our platform, and our support team was unable to resolve it within 72 hours), incorrect delivery (the product delivered does not match the product title or description), or accidental purchase (you contacted us within 24 hours of the transaction and have not downloaded or accessed the content).Note: Due to the digital nature of our products, we do not issue refunds for change of mind, personal dissatisfaction, or content already accessed or downloaded.

2. HOW TO REQUEST A REFUND

To request a refund, send an email to support@verstobooks.com with the subject line “Refund Request.” Please include your full name, the email used during the purchase, the Paddle order ID, the reason for the request, and the date of purchase. Requests are reviewed individually. You will receive a response within 3 business days.